How can we help?
Before sending a support request, make sure to update the app.
FAQ Articles
How do I cancel my trial or subscription?
All subscriptions and trials are managed through the Apple App Store or Google Play Store, depending on your device. You need to cancel through your app store.
iPhone/iPad: Cancel on Apple
Android: Cancel on Google Play
Cancel at least 24 hours before the trial ends or the next charge.
iPhone/iPad: Cancel on Apple
Android: Cancel on Google Play
Cancel at least 24 hours before the trial ends or the next charge.
How to restore Premium Purchases?
If you've already paid for Premium but the features aren't showing, you can manually restore your access in just a few steps.
Here's how to restore your purchase:
1. Open the Vixana app
2. Go to the Profile page
3. Tap "Restore Purchase"
This will reconnect your account with the App Store or Google Play and unlock your Premium access.
Here's how to restore your purchase:
1. Open the Vixana app
2. Go to the Profile page
3. Tap "Restore Purchase"
This will reconnect your account with the App Store or Google Play and unlock your Premium access.
The app doesn't load/open properly
Try these steps to fix loading issues:
1. Force close the app and reopen it
2. Restart your device
3. Check for updates in the App Store or Google Play
4. Open a support request below and we can fix it for you
If the issue persists, please contact us with your device model and iOS/Android version.
1. Force close the app and reopen it
2. Restart your device
3. Check for updates in the App Store or Google Play
4. Open a support request below and we can fix it for you
If the issue persists, please contact us with your device model and iOS/Android version.